dbt99 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how dbt99, operating at dbt99.vip ("we", "us", or "the Platform"), collects, uses, stores, and protects personal information provided by or about users ("you" or "Player") of the dbt99 platform. This Policy applies to all services offered by dbt99, including but not limited to cricket betting, live casino games, slot games, crash games, e-sports wagering, account management, and customer support interactions.

By registering an account on dbt99 or by continuing to use the platform after this Policy has been published or updated, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the platform and contact [email protected] to request account closure.

Information We Collect

dbt99 collects personal information in two ways: information you provide directly when registering or using the platform, and information collected automatically during your use of the site. The categories of personal information we collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document (such as a National ID card or passport) when required for KYC verification.
• Contact information: your Bangladesh mobile number, and optionally an email address, used for account notifications, support correspondence, and security alerts.
• Financial information: details relating to your chosen payment method (bKash account number, Nagad account number, Rocket account number, or bank account details), deposit and withdrawal history, and account balance records.
• Account activity data: login timestamps, game session data (games played, wagering amounts, outcomes), bonus usage records, and customer support ticket history.
• Location data: country of access and, where available, general city-level location inferred from your IP address, used solely for fraud prevention and to verify that you are accessing from Bangladesh.

We also collect the following technical data automatically when you visit or use dbt99:

• Device and browser information: device type (mobile, tablet, desktop), operating system version, browser type and version, screen resolution, and device language setting.
• IP address and session identifiers: your IP address at the time of each login and during active sessions, used for security monitoring, fraud detection, and geographic access verification.
• Cookies and similar tracking technologies: see Section 6 of this Policy for a full description of how dbt99 uses cookies and what choices are available to you.
• Referral and marketing source data: if you arrived at dbt99 via a referral link or promotional campaign, we record the referral source to measure campaign effectiveness. No personally identifiable information from referral partners is shared back with them.

How We Use Your Information

dbt99 uses the personal information we collect for the following specific purposes:

• Account creation and management: to register your account, verify your identity and age (21+), manage your account settings, and process password resets and security notifications.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods; to record your bets and credit your winnings; and to deliver the gaming services you request.
• Fraud prevention and security: to detect and prevent unauthorised account access, money laundering, bonus abuse, and other fraudulent or prohibited activity, and to maintain the integrity of the platform for all players.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling, apply self-exclusion or deposit limits requested by players, and flag accounts that may need responsible gaming intervention.
• Customer support: to respond to your support requests, resolve account disputes, investigate complaints, and communicate important service updates affecting your account.
• Platform improvement: to analyse aggregate, anonymised usage patterns and improve our platform's performance, game selection, and user experience. Individual player data is never used for profiling or targeted advertising without explicit consent.

Legal Basis for Processing Your Data

dbt99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account, including delivering gaming services and processing payments.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, fraud reporting obligations, and responses to valid legal orders or government requests.
• Legitimate interests: processing undertaken to protect the security, integrity, and fair operation of the platform, including fraud prevention, abuse detection, and platform analytics, where such interests are not overridden by your privacy rights.
• Consent: where you have given explicit consent for a specific processing activity, such as receiving promotional communications or participating in optional data-sharing programmes. You may withdraw consent at any time by contacting [email protected].

Sharing Your Information with Third Parties

dbt99 does not sell your personal data. We share personal information only with trusted third-party service providers where necessary to operate the platform, and only to the minimum extent required for the specific purpose. Categories of recipients include:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank payment gateways receive only the financial data necessary to process the specific transaction you have initiated. They are bound by their own data protection obligations and do not receive your gaming activity data.
• Identity verification providers: third-party KYC service providers may receive a copy of your submitted identity document and a reference number to confirm your identity and age. They act as data processors under our instruction and may not use your data for any other purpose.
• Legal and regulatory authorities: where we are legally required to disclose information — for example, in response to a valid court order, anti-money laundering investigation, or a regulatory directive — we will comply with the minimum disclosure required by law .
• Platform security providers: technical security partners who assist with DDoS protection, fraud monitoring, and platform uptime may process limited technical data (IP addresses, session identifiers) under strict contractual data protection obligations.

All third parties who process personal data on our behalf are required to handle it securely, use it solely for the purpose for which it was shared, and comply with applicable data protection laws. dbt99 does not permit any third party to use your personal data for their own independent marketing or profiling purposes.

Cookies and Tracking Technologies

dbt99 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and gather analytics data. The types of cookies we use are:

• Essential cookies: required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate the platform, which games are most popular, and where technical errors occur. This data helps us improve the platform experience. Analytics data is aggregated and does not identify individual players.
• Preference cookies: used to remember your language setting, preferred payment method, and other personalisation choices so that you do not need to re-enter them on each visit.

You can control cookies through your mobile browser settings. Disabling essential cookies will prevent you from logging into your dbt99 account. Disabling analytics or preference cookies will not affect your ability to play but may reduce platform personalisation. dbt99 does not use third-party advertising cookies or cross-site tracking cookies.

Data Retention

dbt99 retains personal data for as long as your account remains active and for a minimum period thereafter as required by applicable legal and regulatory obligations. Specifically: account registration data, KYC documents, and financial transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements. Game session logs and betting history are retained for a minimum of three years. Customer support correspondence is retained for two years following resolution of the relevant support case.

When the applicable retention period has expired and there is no ongoing legal obligation or dispute requiring continued data retention, dbt99 will securely delete or anonymise your personal data. Where full deletion is not technically possible (for example, where data exists in encrypted backup archives), the data will be isolated from further processing and deleted as soon as the next scheduled backup rotation occurs.

Data Security

dbt99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage for sensitive personal and financial data at rest; access controls that limit employee access to personal data on a strict need-to-know basis; regular security audits and vulnerability assessments of the platform; and secure, redundant data backup procedures.

While dbt99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, dbt99 will notify affected players as soon as practicably possible and take immediate remedial action to contain the breach and prevent further unauthorised access.

Your Data Protection Rights

As a dbt99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe:

dbt99 will not charge a fee for handling data rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded, repetitive, or that would require disclosure of information that could compromise the security of other players or our legal obligations.

Payments and Financial Data

All financial transactions on dbt99 are processed in Bangladeshi Taka (BDT) through local payment providers. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the relevant mobile money operator processes the transaction on their own platform under their own privacy policy and terms. dbt99 receives confirmation of the transaction outcome and the transaction reference number; we do not receive or store your mobile banking PIN, OTP codes, or full mobile wallet credentials.

For bank transfer transactions, dbt99 receives and securely stores the minimum bank account details necessary to process the withdrawal. This data is used solely for that specific transaction and is not shared with any other party. Transaction records are retained for the legally required minimum period as described in Section 7 of this Policy.

Children's Privacy

dbt99 is strictly an adult platform. We do not knowingly collect personal information from any person under the age of 21. Our registration process includes mandatory age verification steps to prevent minors from accessing the platform. If dbt99 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately closed, all data associated with it will be deleted in accordance with applicable law, and any funds in the account will be handled in accordance with our Terms & Conditions. If you are a parent or guardian and believe your child has registered on dbt99, please contact [email protected] immediately.

Changes to This Privacy Policy

dbt99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. When material changes are made, we will update the "Last updated" date at the top of this page. Where a change significantly affects how we process your personal data, we will endeavour to notify registered players by email or via an in-platform notification prior to the change taking effect.

Your continued use of dbt99 after a revised Privacy Policy has been posted constitutes your acceptance of the updated Policy. We encourage you to review this page periodically. If you have questions about any change, please contact [email protected] before continuing to use the platform.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact our support team by email. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays, and will respond to all privacy-related queries within a reasonable timeframe.

Privacy support email: [email protected]